Remote Live Chat Manager

Job Description:

Hilton is seeking a talented Remote Live Chat Manager to join our team in Vantaa, Uusimaa, FI. As a part-time role with a Mid-to-Senior Level seniority requirement and a minimum of 6 years of experience, the Remote Live Chat Manager will be responsible for managing our live chat platform to provide exceptional customer service and support to our guests.

Responsibilities: - Manage and oversee the live chat platform, ensuring smooth and effective communication with customers - Train and supervise a team of chat agents to deliver high-quality service - Monitor chat conversations to ensure professionalism and accuracy in responses - Analyze chat data and metrics to identify areas for improvement and implement strategies to enhance efficiency - Collaborate with other departments to address customer inquiries and resolve issues in a timely manner - Stay updated on industry trends and best practices in live chat customer service

Requirements: - 6 years of experience in customer service or a related field - Independent and confident personality traits - Strong presentation and persuasion skills - Excellent communication and interpersonal skills - Ability to work remotely with a high level of self-motivation and discipline - Experience with live chat platforms and CRM systems - Bachelor's degree in a relevant field preferred

Benefits: - Remote work flexibility - Free accommodation benefits - Paid Time Off (PTO) - Opportunity for career growth and development

Working Environment: At Hilton, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and inclusive work environment where employees can thrive and contribute their best work.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

Deadline to apply: 2024-06-12

If you meet the requirements and are looking for a challenging and rewarding opportunity to manage live chat for a global hospitality brand, we invite you to apply for the Remote Live Chat Manager position at Hilton. Join us in delivering exceptional customer service and creating memorable experiences for our guests around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.