Live Chat Manager

Job Description:

We are looking for a dynamic and experienced Live Chat Manager to join our team at Qt Group in Espoo, Uusimaa. As a Live Chat Manager, you will be responsible for overseeing our live chat platform, managing a team of chat agents, and ensuring a positive and seamless customer experience.

Responsibilities: - Develop and implement strategies to optimize the live chat platform for efficiency and customer satisfaction - Train, mentor, and supervise a team of chat agents to ensure high-quality customer service - Monitor chat conversations for quality assurance and provide feedback to agents - Analyze data and metrics related to live chat performance and make recommendations for improvement - Collaborate with other departments to ensure consistent messaging and support across all customer touchpoints - Handle escalated customer inquiries and provide resolution in a timely manner - Stay informed about industry trends and best practices in live chat customer service

Requirements: - 6+ years of experience in a customer service or live chat management role - Proven track record of success in managing live chat operations and driving results - Strong communication skills, both written and verbal - Ability to adapt to a fast-paced and ever-changing environment - Driven and hardworking mindset to lead a team to success - Bachelor's degree or equivalent experience in a related field

Benefits: - Paid sick leave - Free food - Paid Time Off (PTO)

Working Environment: At Qt Group, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive working environment where employees can grow and thrive.

Equal Opportunity Statement: Qt Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.