Remote Live Chat Manager

Job Description:

KONE Corporation is seeking a highly skilled and experienced Remote Live Chat Manager to join our team in Helsinki, Finland. As a leading provider of elevators and escalators, KONE is dedicated to improving the flow of urban life and shaping the future of cities.

Responsibilities: - Manage a team of remote live chat agents, ensuring high-quality customer service and timely responses - Develop and implement chat strategies to increase customer satisfaction and conversion rates - Monitor chat interactions and provide feedback and coaching to agents for continuous improvement - Analyze chat data and metrics to identify trends and opportunities for optimization - Collaborate with other teams, such as product development and marketing, to ensure chat aligns with overall business goals - Stay up-to-date on industry trends and best practices in live chat and customer service

Requirements: - 7+ years of experience in customer service, preferably in a live chat environment - Proven track record of success in managing remote teams and driving performance - Passionate about delivering exceptional customer experiences and driving results - Energetic and able to motivate and inspire team members - Strong attention to detail and ability to multitask in a fast-paced environment - Leadership skills to effectively guide and develop team members

Benefits: - Medical coverage - Paid sick leave - Life insurance

Working Environment: As a Remote Live Chat Manager at KONE Corporation, you will work in a dynamic and data-driven environment. We leverage data to inform decisions and drive strategic initiatives, allowing you to make a real impact on the business.

Equal Opportunity Statement: KONE Corporation is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: 2024-07-03

If you meet the requirements and are excited about the opportunity to lead a remote live chat team at a global company like KONE Corporation, we encourage you to apply today. We look forward to welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.