Live Chat Representative - Work from home

Job Description:

Eve-Tech is seeking a dynamic and customer-focused individual to join our team as a Live Chat Representative. This is a part-time, entry-level position that can be done from the comfort of your own home in Turku, Varsinais Suomi, FI.

As a Live Chat Representative, you will be responsible for engaging with customers via live chat to provide support, answer questions, and resolve any issues they may have. You will need to have excellent communication skills, a strong attention to detail, and the ability to think on your feet.

Responsibilities: - Engage with customers via live chat to provide support and assistance - Respond promptly to customer inquiries - Resolve customer complaints or issues in a professional and timely manner - Maintain a high level of customer satisfaction - Escalate any complex or unresolved issues to the appropriate team members - Keep accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies - Collaborate with team members to improve overall customer experience

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Resilient and adaptable to changing situations - Strong decision-making skills - Ability to demonstrate leadership qualities - High school diploma or equivalent - Previous customer service experience is a plus but not required - Must have a reliable internet connection and a quiet workspace - Must be available to work evenings and weekends

Benefits: - Medical coverage - Company-provided equipment - Parental leave

Working Environment: At Eve-Tech, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive culture where all employees feel valued and supported.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: Eve-Tech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to providing a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.