Live Chat Specialist

Job Description: We are seeking a Live Chat Specialist to join our team at Measur in Turku, Finland. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions.

Responsibilities: - Engage with customers in real-time through our live chat platform to provide assistance, answer questions, and resolve issues - Utilize analytical skills to identify customer needs and recommend solutions or products - Demonstrate leadership by guiding customers through the sales process and closing deals - Maintain a positive and professional attitude while handling potentially difficult customer interactions - Collaborate with other team members to ensure a seamless customer experience across all channels - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - 3 years of experience in a customer service or sales role - Resilient and resourceful personality traits to handle challenging situations effectively - Strong analytical skills to understand customer needs and preferences - Leadership skills to guide customers through the sales process - Excellent written and verbal communication skills in English and Finnish - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using live chat software and other customer service tools

Benefits: - Company transportation for commuting to and from work - Dental insurance for you and your family - Free accommodation if needed - Opportunity to participate in corporate social responsibility initiatives and give back to the community

Equal Opportunity Statement: Measur is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: July 14, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Specialist, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.