Live Chat Specialist - Work from home

Job Description:

KONE Corporation is seeking a motivated and enthusiastic Live Chat Specialist to join our team on a part-time basis, working from home. As an Entry Level position with the company, you will be responsible for managing our live chat platform and providing excellent customer service to our clients.

Responsibilities: 1. Monitor and respond to customer inquiries through the live chat platform in a timely and professional manner. 2. Provide accurate information about our products and services to customers. 3. Assist customers with troubleshooting technical issues and provide solutions. 4. Collaborate with other departments to escalate and resolve customer complaints or issues. 5. Maintain a positive and friendly attitude while interacting with customers. 6. Strive to exceed customer expectations and provide a memorable experience. 7. Keep detailed records of customer interactions for future reference. 8. Continuously improve your product knowledge and stay up-to-date on industry trends.

Requirements: 1. 1 year of experience in a customer service or sales role is preferred. 2. Excellent communication skills, both written and verbal. 3. Ability to multitask and work efficiently in a fast-paced environment. 4. Resilient and able to handle difficult customers with professionalism. 5. Energetic and enthusiastic with a positive attitude. 6. Strong people management skills and emotional intelligence. 7. Ability to work independently and problem-solve effectively. 8. Must have a reliable internet connection and a quiet workspace at home.

Benefits: 1. Company transportation for on-site training or events. 2. Paid sick leave and overtime opportunities. 3. Supportive working environment that encourages personal and professional development.

Equal Opportunity Statement: KONE Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: June 29, 2024

If you meet the requirements and are interested in becoming a part of our dynamic team, we encourage you to submit your application today. We look forward to welcoming you to the KONE family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.