Online Account Support Assistant

Job Description:

Omocom is seeking a dedicated and adaptable Online Account Support Assistant to join our team in Espoo, Uusimaa, FI. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide online support to customers regarding their accounts and transactions. 2. Assist with account setup and troubleshooting for new users. 3. Handle customer inquiries and issues in a timely and professional manner. 4. Collaborate with other teams to ensure a seamless customer experience. 5. Perform data entry and maintain accurate records of customer interactions. 6. Assist in the development and implementation of new account support processes. 7. Contribute to the overall success of the online account support team.

Requirements: 1. Strong project management skills to handle multiple tasks efficiently. 2. Critical thinking ability to analyze and solve complex account issues. 3. Excellent communication skills, both written and verbal. 4. Ability to work well under pressure and meet deadlines. 5. Proficiency in Microsoft Office suite and experience with online account management systems. 6. Prior customer service experience is a plus.

Personality Traits: - Dedicated: Willing to go above and beyond to meet customer needs. - Adaptable: Ability to adjust to changing priorities and situations.

Soft skills: - Project management: Ability to plan, execute, and oversee projects effectively. - Critical thinking: Capable of analyzing problems and making informed decisions.

Benefits: - Gym membership - Joining Bonus - Paid sick leave

Working Environment: At Omocom, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive work environment where all employees can thrive and contribute to the company's success.

Deadline to apply: 2024-05-15

Equal Opportunity Statement: Omocom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.