Online Account Support Manager

Job Description:

Ponsse is seeking a highly experienced Online Account Support Manager to join our team in Tampere, FI on a part-time basis. As an Online Account Support Manager, you will be responsible for overseeing and managing online customer accounts, providing support, resolving issues, and ensuring a positive customer experience.

Responsibilities: - Manage and oversee online customer accounts, ensuring timely responses to inquiries and issues - Provide technical support to customers using online platforms - Troubleshoot and resolve any account-related issues or discrepancies - Collaborate with internal teams to address customer needs and concerns - Monitor customer satisfaction and feedback to continuously improve online account support services - Train and mentor junior team members on account management best practices - Develop and implement strategies to increase customer engagement and retention - Stay up-to-date on industry trends and best practices in online account support management

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 7 years of experience in online account support management or a similar role - Strong understanding of online platforms and customer account management systems - Excellent communication skills and the ability to build strong relationships with customers - Reliable and resilient personality traits - Proficient in people management and teamwork - Experience with remote work and flexibility in work hours - Equal opportunity statement: Ponsse is an equal opportunity employer and is committed to diversity in the workplace, we welcome applications from all qualified candidates regardless of gender, race, age, sexual orientation, or disability.

Benefits: - Free food - Remote work flexibility - Employee discounts - A working environment that promotes work-life balance and employee well-being

If you are a seasoned Online Account Support Manager with a passion for delivering exceptional customer service and have the required qualifications and experience, we encourage you to apply before the deadline on July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.