Online Account Support Officer

Olvi is seeking a part-time Online Account Support Officer to join our team in Helsinki, Uusimaa, Finland. As an Associate Level employee with at least 3 years of experience, you will play a crucial role in providing exceptional customer service and support to our online account holders.

Responsibilities: - Respond to inquiries and resolve issues from online account holders via email, chat, and phone in a timely and professional manner - Assist customers with navigating the online platform, troubleshooting technical issues, and providing information on products and services - Monitor online accounts for fraudulent activity and take appropriate action to protect account holders - Collaborate with the technical team to escalate and resolve complex technical problems - Provide feedback on customer trends and issues to help improve the overall user experience - Assist with account maintenance, account creation, and password reset requests - Meet and exceed key performance indicators for customer satisfaction and issue resolution

Requirements: - Minimum of 3 years of experience in customer service or online support roles - Hardworking and dedicated with a strong commitment to providing exceptional customer service - Excellent communication and interpersonal skills - Ability to work independently and as part of a team in a fast-paced environment - Strong cooperation and decision-making skills - Proficiency in using online support tools and systems - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Gym membership - Company-provided equipment for work - Free accommodation option for employees based outside of Helsinki

Working Environment: Join a team that values collaboration, innovation, and excellence. Our working environment is designed to spark creativity and motivation, inspiring every team member to strive for greatness.

Deadline to apply: May 23, 2024

Equal Opportunity Statement: Olvi is an equal opportunity employer and encourages applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.