Online Call Center Manager

Job Description: GrainSense is seeking a dynamic and experienced Online Call Center Manager to oversee our customer service operations. This part-time position is based in Espoo, Uusimaa, FI and offers an exciting opportunity to work in a fast-paced and innovative environment.

Responsibilities: - Manage and lead a team of online call center representatives - Develop and implement strategies to improve customer service processes and efficiency - Oversee the daily operations of the call center, ensuring all customer inquiries are handled promptly and effectively - Train and coach call center agents to provide exceptional service to customers - Monitor call center performance metrics and analyze data to identify areas for improvement - Develop and maintain strong relationships with key stakeholders, both internal and external - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Minimum of 5 years of experience in a customer service or call center management role - Energetic and motivated personality - Excellent communication and people management skills - Strong problem-solving abilities and a proactive approach to resolving issues - Proficiency in Microsoft Office and call center software - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Profit sharing opportunities - Travel opportunities - Training and professional development opportunities - Embrace a culture that challenges norms and encourages bold thinking

Equal Opportunity Statement: GrainSense is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-15

If you meet the requirements and are ready to take on this exciting opportunity, please submit your application today. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.