Online Chat Support Assistant

Job Description:

Neste is seeking a proactive and resourceful Online Chat Support Assistant to join our team in Turku, Varsinais Suomi, FI. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Provide online chat support to customers by addressing inquiries, resolving issues, and offering solutions in a timely and professional manner - Utilize strategic planning skills to handle multiple chat conversations simultaneously while maintaining a high level of attention to detail - Collaborate with other team members to escalate complex issues and provide seamless customer service experience - Maintain a thorough understanding of Neste's products, services, and policies to effectively assist customers - Continuously seek opportunities to improve processes and enhance customer satisfaction - Adhere to company guidelines and policies to ensure consistency in service delivery

Requirements: - Strong communication skills and ability to adapt to different communication styles - Resourceful and independent, with the ability to prioritize tasks and work efficiently - Attention to detail and strong problem-solving skills - Strategic planning capabilities to manage workflow effectively - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office suite and familiarity with online chat platforms is a plus

Benefits: - Medical coverage for part-time employees - Gym membership reimbursement - Company transportation for select locations

Working Environment: At Neste, we value personal and professional growth. Our working environment is designed to encourage ongoing learning and development, providing opportunities for employees to expand their skills and knowledge.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: Neste is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.