Online Chat Support Specialist

Job Description:

Varjo Technologies is seeking an Online Chat Support Specialist to join our team in Vantaa, FI. As an Associate Level position, the Online Chat Support Specialist will be responsible for providing exceptional customer service and technical support through online chat channels. This part-time role requires at least 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries, troubleshoot technical issues, and provide product information through online chat support. - Manage multiple chat conversations simultaneously to ensure timely and accurate responses. - Document and track customer interactions and technical issues for follow-up and resolution. - Collaborate with other support team members to escalate complex issues as needed. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers. - Contribute to the improvement of support processes by providing feedback and suggestions for efficiency.

Requirements: - Excellent written communication skills with attention to detail. - Resourceful and independent problem-solving skills to assist customers effectively. - Strong people management skills to handle challenging customer interactions. - Ability to make quick and sound decisions in a fast-paced environment. - Experience in a customer service or technical support role preferred.

Personality Traits: - Resourceful: Ability to find solutions and think creatively to assist customers. - Independent: Capable of working autonomously and making decisions without constant supervision.

Soft Skills: - People Management: Ability to interact with customers professionally and positively. - Decision-making: Capacity to make informed decisions in a timely manner.

Benefits: - Paid sick leave to ensure the well-being of our employees. - Remote work flexibility for a better work-life balance. - Employee discounts on our cutting-edge technology products.

Working Environment: At Varjo Technologies, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and support a positive work culture.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Varjo Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.