Online Client Service Manager

Job Description:

Marimekko, a leading Finnish design company known for its original prints and vibrant colors, is seeking a driven and energetic Online Client Service Manager to join our team in Espoo, Uusimaa, FI on a part-time basis. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role and possess excellent people management and decision-making skills.

Responsibilities: 1. Manage online client inquiries and provide exceptional customer service through various communication channels. 2. Resolve client issues and concerns in a timely and professional manner. 3. Collaborate with the sales and marketing teams to promote Marimekko products and services online. 4. Monitor online trends and customer feedback to identify opportunities for improvement. 5. Develop and maintain strong relationships with online clients to enhance customer loyalty. 6. Prepare reports on online client feedback, sales performance, and customer satisfaction. 7. Stay updated on industry best practices and implement new strategies to enhance the online client experience.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. At least 5 years of experience in online client service or customer relations. 3. Strong communication and interpersonal skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Knowledge of e-commerce platforms and online marketing strategies.

Personality traits: driven, energetic Soft skills: people management, decision-making

Benefits: 1. Life insurance 2. Travel opportunities 3. Training and professional development opportunities

Working environment: At Marimekko, we recognize and reward our employees based on their performance and merit. We value diversity and inclusion in the workplace and strive to create a supportive and collaborative environment for all team members.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Marimekko is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.