Online Client Service Manager

Job Description: Swappie is seeking a dynamic and experienced Online Client Service Manager to join our team in Tampere, Pirkanmaa, FI. As the Online Client Service Manager, you will be responsible for managing and enhancing the overall client service experience for our online customers. This is a part-time position at a mid-to-senior level, with a requirement of 8 years of experience in a similar role.

Responsibilities: - Act as the primary point of contact for online customers, addressing their inquiries and concerns in a timely and professional manner - Develop and implement strategies to enhance the overall online client service experience - Monitor and analyze customer feedback and data to identify areas for improvement - Collaborate with cross-functional teams to ensure seamless communication and delivery of services to online clients - Stay up-to-date on industry trends and best practices in online client service management - Manage and motivate a team of online client service representatives to ensure high-quality service delivery - Develop and implement training programs for the online client service team to enhance their skills and capabilities - Maintain accurate records of customer interactions and transactions

Requirements: - 8 years of proven experience in online client service management - Energetic and resilient personality traits - Strong soft skills, including creativity and adaptability - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced and dynamic environment - Proficiency in CRM software and online communication tools - Bachelor's degree in Business Administration or related field (preferred) - Ability to work independently and as part of a team

Benefits: - Training and professional development opportunities - Paid sick leave - Disability insurance

Working Environment: At Swappie, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible service to our online clients, and we strive to create a positive and supportive working environment for all team members.

Equal Opportunity Statement: Swappie is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.