Online Client Support Assistant

Job Description: We are looking for a dynamic Online Client Support Assistant to join our team at Outokumpu in Vantaa, Uusimaa, Finland. As an entry-level position, this role is ideal for individuals with at least 1 year of experience who are driven, adaptable, and eager to learn and grow within a supportive environment.

Responsibilities: - Provide online support to clients through various channels, including email, chat, and phone calls - Assist clients with inquiries, product information, and order processing - Troubleshoot technical issues and provide solutions to clients in a timely and professional manner - Collaborate with the sales team to ensure a seamless client experience - Utilize CRM systems to maintain accurate client records and track customer interactions - Identify opportunities for improvement in client support processes and procedures - Participate in training sessions to stay up-to-date on product knowledge and best practices

Requirements: - 1 year of experience in a customer service or support role - Strong communication skills and ability to effectively interact with clients - Proficiency in Microsoft Office suite and CRM systems - Ability to work independently and prioritize tasks in a fast-paced environment - Presentation skills and creativity to engage clients and provide solutions - A proactive attitude and willingness to take on new challenges - Bachelor's degree in a relevant field is preferred

Benefits: - Relocation allowance for candidates outside of Vantaa, Uusimaa - Travel and spending expenses covered for work-related activities - Remote work flexibility to accommodate personal schedules - Opportunities for professional development and growth within the company

Working Environment: At Outokumpu, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to providing exceptional client support while fostering a collaborative and innovative work environment. We believe in diversity and inclusion, and we welcome individuals from all backgrounds to apply for this position.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Outokumpu is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.