Online Contact Center Assistant

As an Online Contact Center Assistant at Seriously Digital Entertainment, you will be responsible for providing exceptional customer service and support to our online community. This part-time role, based in Tampere, Pirkanmaa, FI, is ideal for individuals with at least 2 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries, comments, and feedback via online chat, email, and social media platforms - Resolving customer issues and escalating to the appropriate team when necessary - Assisting with troubleshooting technical issues related to our products and services - Maintaining a positive and professional attitude in all customer interactions - Collaborating with other departments to improve overall customer satisfaction - Tracking and reporting on customer feedback and trends to improve our services - Providing support during peak hours and handling occasional overtime as needed

Requirements: - Strong communication skills, both written and verbal - Ability to work in a fast-paced and dynamic environment - Resilient and able to handle difficult situations with patience and grace - Driven and motivated to exceed customer expectations - People management skills to effectively navigate customer interactions - Planning skills to prioritize tasks and manage time effectively

Benefits: - Company transportation provided for commuting to and from work - Paid overtime for hours worked beyond the standard schedule - Travel opportunities for training and development purposes

Working environment: At Seriously Digital Entertainment, you will be part of a team that continuously learns and adapts to stay ahead in a rapidly changing world. We value innovation, creativity, and a commitment to delivering top-notch customer service.

Equal Opportunity Statement: Seriously Digital Entertainment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply by the deadline of July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.