Online Contact Center Manager

Job Description:

ZenRobotics is seeking a dedicated and reliable Online Contact Center Manager to join our team in Vantaa, Uusimaa, FI. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role and possess strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities: - Manage the daily operations of the online contact center, including overseeing a team of customer service representatives - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze key performance metrics to identify areas for improvement - Coordinate with other departments to resolve customer issues and address any concerns in a timely manner - Provide training and guidance to team members to ensure high-quality service delivery - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or a related field - Strong leadership skills and the ability to work well under pressure - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and customer relationship management software - Previous experience in a contact center or customer service role - Familiarity with online communication channels and social media platforms - Ability to multitask and prioritize tasks effectively

Personality Traits: Dedicated, reliable Soft Skills: Cooperation, time management

Benefits: - Travel opportunities - Free accommodation - Training & professional development

Working Environment: At ZenRobotics, we prioritize employee well-being through health and wellness initiatives. Our team members are encouraged to maintain a healthy work-life balance and are supported in their personal and professional growth.

Equal Opportunity Statement: ZenRobotics is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.