Online Customer Care Manager

Canatu, a leading developer and manufacturer of innovative 3D formed and stretchable films for flexible and shapeable touch sensors, is seeking a passionate and resilient Online Customer Care Manager to join our team in Tampere, Pirkanmaa, FI. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in customer care or related roles.

Responsibilities: - Manage all customer inquiries and provide exceptional customer service through various online channels, including email, chat, and social media. - Resolve customer complaints and issues in a timely and professional manner. - Monitor customer feedback and address any trends or issues that may arise. - Collaborate with internal teams to ensure customer needs are met and exceeded. - Develop and implement strategies to improve the overall online customer experience. - Maintain up-to-date knowledge of Canatu products and services in order to effectively assist customers. - Create reports and analysis on customer care performance and make recommendations for improvement. - Stay current on industry trends and best practices in online customer care.

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field. - Strong communication and interpersonal skills. - Proven track record of providing exceptional customer service. - Experience working in a fast-paced online environment. - Ability to multi-task and prioritize tasks effectively. - Strong problem-solving skills and attention to detail. - Innovative thinking and persuasive communication skills. - Proficiency in Microsoft Office and customer relationship management (CRM) software. - Ability to work independently and as part of a team. - Flexibility to work remotely and outside normal business hours.

Benefits: - Remote work flexibility to accommodate your schedule. - Profit sharing opportunities based on company performance. - Disability insurance for added peace of mind.

Working Environment: At Canatu, we uphold the highest standards of ethical conduct and integrity in all aspects of our business. Our team is dedicated to fostering a supportive and inclusive work environment where everyone has the opportunity to succeed and grow.

Deadline to Apply: Please submit your application by June 25, 2024.

Equal Opportunity Statement: Canatu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.