Online Customer Care Manager

Job Description: Wolt is looking for a talented and experienced Online Customer Care Manager to join our team in Helsinki, Finland. As a Mid-to-Senior level position, the ideal candidate should have at least 7 years of experience in customer service or related fields.

Responsibilities: - Manage a team of online customer care representatives to ensure excellent customer service - Develop and implement effective customer care strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints in a professional and timely manner - Monitor and analyze customer feedback to identify trends and opportunities for improvement - Collaborate with other departments, such as Marketing and Product Development, to enhance the overall customer experience - Train, coach, and mentor customer care team members to ensure high performance and job satisfaction - Develop and maintain customer care KPIs to measure team performance and identify areas for improvement - Stay up-to-date on industry trends and best practices in online customer care

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer care management role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Driven and motivated with a passion for delivering exceptional customer service - Strong planning and organization skills - Persuasion and negotiation skills - Ability to work in a fast-paced and dynamic environment - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Gym membership - Retirement plan - Free accommodation

Working Environment: At Wolt, we thrive in an energetic and rapidly evolving work setting where innovation and collaboration are key values. We offer a supportive and inclusive work environment where employees are encouraged to grow and develop their skills.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Wolt is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.