Online Customer Care Manager

Job Description:

Third Space Auto, a leading automotive technology company based in Helsinki, is looking for a dynamic and experienced Online Customer Care Manager to join our team on a part-time basis. As a Mid-to-Senior Level professional with at least 7 years of experience in customer service, you will be responsible for managing our online customer care operations and ensuring a seamless customer experience.

Responsibilities: 1. Develop and implement online customer care strategies to enhance customer satisfaction. 2. Manage a team of online customer care representatives and provide ongoing training and support. 3. Monitor and analyze customer feedback and online reviews to identify areas for improvement. 4. Collaborate with cross-functional teams to address customer issues and provide timely resolutions. 5. Implement metrics and KPIs to measure the performance of the online customer care team. 6. Stay up-to-date on industry trends and best practices in online customer care.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in online customer care or related roles. 3. Strong communication and interpersonal skills. 4. Resilient and energetic personality traits. 5. Proven problem-solving skills and attention to detail. 6. Ability to work in a fast-paced environment and multitask effectively. 7. Proficiency in CRM software and online communication tools.

Benefits: - Travel opportunities to industry events and conferences. - Visa sponsorship for international candidates. - Relocation allowance for candidates moving to Helsinki.

Working Environment: At Third Space Auto, we support our employees in their personal and professional development. We foster a collaborative and inclusive work environment where your contributions are valued and recognized.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Third Space Auto is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, gender, sexual orientation, religion, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.