Online Customer Care Officer

Job Description:

Smartly.io is seeking a part-time Online Customer Care Officer to join our team in Helsinki, Finland. As an Associate Level professional with at least 4 years of experience, you will be responsible for providing exceptional customer service to our online clients.

Responsibilities: 1. Responding to customer inquiries and providing technical support via email, chat, and phone. 2. Troubleshooting and resolving customer issues in a timely and efficient manner. 3. Managing customer accounts and ensuring accurate and up-to-date information. 4. Collaborating with other teams to address customer needs and improve the overall customer experience. 5. Maintaining a high level of professionalism and empathy in all interactions.

Requirements: - Resilient and driven personality traits. - Strong problem-solving skills and time management abilities. - Excellent written and verbal communication skills. - Experience in a customer service or support role. - Proficiency in using customer support tools and software. - Ability to work independently and in a team-oriented environment.

Benefits: - Remote work flexibility. - Retirement plan. - Life insurance.

Working Environment: At Smartly.io, we prioritize understanding and empathy in all interactions. Our team values diversity and inclusivity, and strives to create a supportive and collaborative work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Smartly.io is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.