Online Customer Care Specialist

Job Description:

Huhtamaki is currently seeking a part-time Online Customer Care Specialist to join our team in Helsinki, Uusimaa, FI. As an Entry Level role, no prior experience is required, but ideal candidates will possess a strong sense of independence and confidence, as well as excellent attention to detail and problem-solving skills.

Responsibilities: - Respond to customer inquiries and provide assistance through various online platforms, such as email, chat, and social media - Resolve customer complaints effectively and efficiently, maintaining a high level of customer satisfaction - Process and track customer orders, ensuring timely delivery and accurate information - Collaborate with internal teams to address customer issues and improve overall customer experience - Monitor and analyze customer feedback and trends to identify areas for improvement - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - 1 year of experience in customer service is preferred but not required - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Confidence in handling challenging situations with professionalism - Attention to detail and strong problem-solving skills - Proficiency in Microsoft Office and experience with online customer service platforms is a plus

Benefits: - Parental leave - Dental insurance - Free food

Working Environment: At Huhtamaki, we value a dynamic working environment where employees continuously learn and adapt to stay ahead in a rapidly changing world. We encourage collaboration, innovation, and personal growth to create a positive and inclusive workplace for all employees.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Huhtamaki is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.