Online Customer Service Manager

Job Description:

Basware is seeking an experienced and dedicated Online Customer Service Manager to join our team in Vantaa, Uusimaa, FI. As an Associate Level position with a part-time schedule, the Online Customer Service Manager will be responsible for managing and overseeing the online customer service team to ensure high levels of customer satisfaction and retention.

Responsibilities: - Manage a team of online customer service representatives, providing guidance, support, and training as needed - Develop and implement strategies to improve customer service processes and procedures - Monitor customer interactions and feedback to identify areas for improvement - Collaborate with other departments to address customer issues and resolve conflicts - Analyze customer data and trends to identify opportunities for growth and development - Ensure compliance with company policies and procedures regarding customer service standards - Utilize CRM systems and other tools to track and report on customer service metrics - Provide regular reports and updates to senior management on customer service performance

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in customer service or related field - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to work independently and solve problems creatively - Proficient in online customer service platforms and technologies - Experience with research and presentation skills - Dedicated to providing exceptional customer service

Personality traits: - Dedicated - Independent

Soft skills: - Research - Presentation

Benefits: - Paid Time Off (PTO) - Free food - Visa sponsorship

Working environment: At Basware, we embrace diversity and create an inclusive culture that values and respects all perspectives.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Basware is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.