Online Customer Service Representative

Job Description:

KONE Corporation is seeking a part-time Online Customer Service Representative to join our team in Espoo, Uusimaa, Finland. As an Associate Level position, we require a minimum of 4 years of experience in customer service. The ideal candidate will be energetic, motivated, persuasive, and able to work effectively in a team environment.

Responsibilities: - Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner - Provide accurate information about KONE products, services, and solutions - Assist customers with placing orders, processing returns, and resolving any issues or complaints - Identify opportunities to upsell and cross-sell products to customers - Collaborate with other departments to ensure customer satisfaction and resolve complex issues - Continuously learn and adapt to new technologies and customer service best practices

Requirements: - 4+ years of experience in customer service - Energetic and motivated personality - Strong persuasion skills - Excellent teamwork abilities - Proficiency with Microsoft Office and CRM software - Excellent written and verbal communication skills - Ability to multi-task and prioritize in a fast-paced environment

Benefits: - Free accommodation - Profit sharing - Parental leave - Opportunities for career development and advancement

Working Environment: At KONE Corporation, we value innovation and continuous learning. Our team members are encouraged to adapt to new technologies and stay ahead in a rapidly changing world. We offer a dynamic and supportive work environment where every team member is empowered to make a difference.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: KONE Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.