Online Customer Service Specialist

**Job Description: Online Customer Service Specialist**

**Company:** Nokia **Location:** Turku, Varsinais Suomi, FI **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 3

**Personality Traits:** Resourceful, Energetic **Soft Skills:** Adaptability, Leadership

**Responsibilities:** - Provide online customer support through various channels such as live chat, email, and social media - Resolve customer inquiries, complaints, and issues in a timely and professional manner - Maintain a high level of customer satisfaction by ensuring all customer needs are met - Collaborate with other departments to address complex customer concerns - Identify opportunities for improvement in customer service processes and make recommendations to management - Assist with monitoring and analyzing customer trends and feedback to continuously improve the customer experience - Stay updated on product knowledge and industry trends to better assist customers

**Requirements:** - 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multi-task and handle a high volume of customer inquiries - Proficiency in using online customer service platforms and tools - Flexibility to work various shifts as needed

**Benefits:** - Travel opportunities - Travel & spending expenses covered - Training & professional development opportunities

**Working Environment:** Achieve success in a high-energy workplace focused on delivering impactful results.

**Deadline to Apply:** July 22, 2024

**Equal Opportunity Statement:** Nokia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, veteran status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.