Online Customer Success Manager

Job Description:

10Monkeys, a leading educational technology company based in Vantaa, Uusimaa, is seeking a skilled Online Customer Success Manager to join our team on a part-time basis. As a Mid-to-Senior Level professional with at least 7 years of experience in a similar role, you will play a crucial role in ensuring the success of our online customers.

Responsibilities: - Serve as the main point of contact for online customers, addressing their inquiries and issues in a timely and efficient manner - Onboard new customers, providing them with the necessary training and resources to maximize their experience with our products - Develop and implement strategies to increase customer retention and satisfaction - Analyze customer data and feedback to identify trends and areas for improvement - Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience - Stay up-to-date on industry trends and best practices to continuously improve customer success initiatives

Requirements: - Proven experience as a Customer Success Manager or similar customer-facing role - Excellent communication and interpersonal skills - Driven and independent with a strong problem-solving mindset - Ability to negotiate effectively and manage time efficiently - Bachelor's degree in Business Administration, Marketing, or a related field is preferred

Benefits: - Dental insurance - Employee discounts - Paid overtime

Working Environment: At 10Monkeys, we provide an environment where technology is harnessed to drive innovation and efficiency. We believe in fostering a collaborative and supportive workplace where employees can thrive and grow professionally.

Equal Opportunity Statement: 10Monkeys is an equal opportunity employer and is committed to promoting diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, age, disability, or any other characteristic protected by law.

Deadline to Apply: Interested candidates should submit their application by July 12, 2024. We look forward to reviewing your application and potentially welcoming you to our team at 10Monkeys.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.