Online Customer Success Officer

YIT Corporation is seeking a motivated and adaptable Online Customer Success Officer to join our team in Tampere, Pirkanmaa, Finland. This part-time position is perfect for individuals who are looking to start their career in customer success.

Responsibilities: - Communicate with online customers via email, chat, and social media to provide assistance and resolve issues in a timely manner - Monitor customer feedback and satisfaction levels to identify areas for improvement - Collaborate with the sales and marketing teams to ensure a seamless customer experience - Analyze data and trends to make informed decisions and recommendations for improving customer success strategies - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Strong communication skills and the ability to multitask in a fast-paced environment - Innovative thinking and the ability to make quick decisions to address customer needs - A high school diploma or equivalent; bachelor's degree in a related field is a plus - No prior experience required; on-the-job training will be provided - Proficiency in Microsoft Office Suite and online communication platforms - Must be able to work independently and as part of a team

Benefits: - Gym membership to promote employee wellness - Vision insurance to support employee health - Joining bonus as a token of appreciation for your commitment - Opportunity for growth and development within the company

Working Environment: At YIT Corporation, we thrive in an energetic and rapidly evolving work setting. Our team is supportive and collaborative, and we believe in continuous learning and improvement. As an Online Customer Success Officer, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the success of our company.

Deadline to Apply: Interested candidates are encouraged to apply by May 16, 2024. Applications received after this date may not be considered.

Equal Opportunity Statement: YIT Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.