Online Customer Support Assistant

Job Description:

Huhtamaki is seeking an energetic and confident Online Customer Support Assistant to join our team in Vantaa, Uusimaa, FI. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer support.

Responsibilities: 1. Providing prompt and courteous responses to online customer inquiries via email, chat, and social media platforms. 2. Assisting customers with product information, order status inquiries, and issue resolution. 3. Collaborating with other departments to ensure timely and accurate responses to customer queries. 4. Monitoring and responding to customer reviews and feedback online. 5. Assisting with sales support activities, such as order processing and tracking. 6. Maintaining accurate records of customer interactions and transactions. 7. Contributing to the development of training materials for customer support team members.

Requirements: 1. Proven experience in a customer support role, preferably in an online environment. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Proficiency in using customer support software and tools. 5. Ability to work independently and prioritize tasks effectively. 6. Energetic personality with a positive attitude. 7. Confident in dealing with a wide range of customers.

Personality traits: Energetic, confident Soft skills: Presentation, time management

Benefits: - Travel & spending expenses - Vision insurance - Free accommodation - Injecting a sense of joy and vibrancy into the work environment

Equal Opportunity Statement: Huhtamaki is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-12

If you meet the requirements and are ready to join a dynamic team in a supportive work environment, please submit your application today. We look forward to welcoming you to the Huhtamaki family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.