Online Customer Support Manager

Huhtamaki is seeking a knowledgeable and experienced Online Customer Support Manager to join our team in Espoo, Finland. As a global leader in sustainable packaging solutions, Huhtamaki is dedicated to providing excellent customer service and support to our clients worldwide.

Responsibilities: - Managing and supervising a team of online customer support representatives - Overseeing and optimizing online customer service operations to ensure customer satisfaction and retention - Handling escalated customer inquiries and resolving customer complaints in a professional and timely manner - Developing and implementing strategies to improve online customer support processes and efficiency - Analyzing customer feedback and data to identify trends and opportunities for improvement - Collaborating with cross-functional teams to provide insights and recommendations for product and service enhancements - Monitoring and reporting on key performance metrics related to online customer support

Requirements: - Bachelor's degree in Business Administration or a related field - 8 years of experience in online customer support or a related role - Proven track record of managing a team of customer support representatives - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in customer service software and CRM systems - Hardworking and driven personality traits - Strong research skills and emotional intelligence

Benefits: - Travel opportunities - Company transportation - Travel and spending expenses covered - Embrace diversity and create an inclusive culture that values and respects all perspectives

Working at Huhtamaki means being part of a global team dedicated to sustainability and innovation. We are committed to providing equal employment opportunities for all qualified individuals regardless of race, gender, age, religion, disability, or any other protected category.

If you are a motivated and experienced Online Customer Support Manager looking for a rewarding opportunity at a forward-thinking company, we encourage you to apply by the deadline of 2024-07-07. Join us in shaping the future of sustainable packaging solutions at Huhtamaki.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.