Online Customer Support Officer

Job Description:

We are seeking a dedicated and driven Online Customer Support Officer to join our team at Qt Group. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support or a related field. As an Online Customer Support Officer, you will be responsible for providing exceptional customer service to our online users through various channels including email, chat, and social media.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing technical support for our online platforms and products - Collaborating with other teams to escalate and resolve complex customer issues - Monitoring and analyzing customer feedback to identify trends and improve our services - Creating and updating support documentation and knowledge base articles - Demonstrating emotional intelligence and leadership qualities when dealing with difficult or escalated customer situations - Meeting and exceeding customer satisfaction goals and KPIs - Adapting to changes in policies, procedures, and technology to provide the best possible support experience for our customers

Requirements: - 2+ years of experience in customer support or a related field - Excellent written and verbal communication skills - Strong problem-solving skills and attention to detail - Ability to work effectively both independently and as part of a team - Emotional intelligence and leadership qualities - Proficiency with online support tools and platforms - Ability to multitask and prioritize in a fast-paced environment - Flexibility to work part-time hours with potential for remote work

Benefits: - Remote work flexibility - Life insurance - Paid Time Off (PTO)

Working Environment: At Qt Group, we provide a flexible work environment that adapts to change with speed and efficiency. We value diversity and inclusion in our workplace, and we strive to create a supportive and inclusive environment for all employees.

Equal Opportunity Statement: Qt Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: June 3, 2024

If you meet the requirements and are passionate about providing excellent customer support, we encourage you to apply for this exciting opportunity with Qt Group as an Online Customer Support Officer. Join our team today and be a part of our innovative and dynamic work environment!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.