Online Customer Support Representative

Job Description:

F-Secure is seeking a part-time Online Customer Support Representative to join our team in Vantaa, Uusimaa, Finland. This entry-level position is ideal for individuals who are reliable, resilient, and possess strong presentation and planning skills. As an Online Customer Support Representative, you will be responsible for providing excellent customer service and technical support to our online customers.

Responsibilities: - Respond to customer inquiries and provide support via online chat, email, and phone communication channels - Troubleshoot technical issues and provide solutions to customers - Assist customers with account management and product inquiries - Collaborate with other teams to escalate issues and provide timely resolution - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Strive for excellence and uphold high standards in all customer interactions

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Basic knowledge of computer systems and software - Previous customer service experience is a plus but not required - Must be reliable, resilient, and demonstrate strong presentation and planning skills

Benefits: - Vision insurance - Retirement plan - Paid Time Off (PTO)

Working Environment: At F-Secure, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer support and creating a positive work environment for all employees.

Equal Opportunity Statement: F-Secure is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals can thrive and succeed.

Deadline to apply: June 29, 2024

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Online Customer Support Representative position at F-Secure. Join our team and help us protect our customers online!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.