Online Customer Support Specialist

Job Description:

We are looking for a reliable and independent Online Customer Support Specialist to join our team at Hilton in Tampere, Pirkanmaa, Finland. As an entry-level position, no specific years of experience are required, but one year of relevant experience is preferred.

Responsibilities: - Provide exceptional customer support via online chat, email, and phone - Assist customers with inquiries, issues, and feedback related to their experience with Hilton - Resolve customer complaints in a timely and efficient manner - Work closely with other team members to ensure a seamless customer experience - Utilize problem-solving skills to address customer concerns and find effective solutions - Demonstrate leadership qualities by taking initiative and providing guidance to customers

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and manage time effectively - Proficiency in using online chat systems and email platforms - Excellent problem-solving skills and attention to detail - A positive attitude and willingness to learn and grow in a fast-paced environment - Proficiency in Microsoft Office suite and other relevant software programs

Personality traits: - Reliable: Ability to consistently deliver high-quality customer support and meet deadlines - Independent: Ability to work autonomously and make decisions without constant supervision

Soft skills: - Problem-solving: Ability to think critically and find creative solutions to customer issues - Leadership: Ability to take charge and guide customers through complex situations

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Profit sharing program to reward your hard work and dedication - Paid overtime options for additional compensation

Working environment: At Hilton, we embrace diversity and create an inclusive culture that values and respects all perspectives. We strive to provide a welcoming and supportive environment for all employees.

Deadline to apply: May 15, 2024

Equal opportunity statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, nationality, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.