Online Support Associate

Job Description:

SingleStore is looking for a motivated and passionate Online Support Associate to join our team in Tampere, Pirkanmaa, FI. As an Associate Level role, the Online Support Associate will be responsible for providing exceptional online support to our customers and assisting them with any technical issues they may encounter.

Responsibilities: 1. Respond promptly to customer inquiries via online chat, email, or phone. 2. Troubleshoot and resolve technical issues related to SingleStore products and services. 3. Provide product demonstrations and assistance to customers as needed. 4. Document customer interactions and feedback for future reference. 5. Collaborate with the product development team to improve product features and functionality. 6. Stay up-to-date on industry trends and best practices to better assist customers. 7. Assist with other customer service-related tasks as needed.

Requirements: 1. Bachelor's degree in a related field. 2. 3 years of experience in a customer support or technical support role. 3. Excellent communication and presentation skills. 4. Strong problem-solving skills and a customer-centric mindset. 5. Ability to work independently and in a team environment. 6. Adaptable and able to handle multiple tasks simultaneously. 7. Experience with database technologies is a plus.

Personality Traits: 1. Motivated: Demonstrates a strong drive to succeed and achieve results. 2. Passionate: Exhibits a genuine enthusiasm for helping customers and solving problems.

Soft Skills: 1. Presentation: Ability to effectively communicate information in a clear and concise manner. 2. Adaptability: Can adjust to changing circumstances and priorities with ease.

Benefits: 1. Retirement plan 2. Paid sick leave 3. Gym membership

Working Environment: At SingleStore, we leverage data to inform decisions and drive strategic initiatives. Our team is focused on finding innovative solutions and delivering exceptional service to our customers.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: SingleStore is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, marital status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.