Online Support Representative

Job Description:

As an Online Support Representative at Inscripta, you will be responsible for providing excellent customer service and technical support to our online users. This role is crucial in ensuring a positive user experience and maintaining high levels of customer satisfaction.

Responsibilities: 1. Responding to customer inquiries and technical issues through various online channels such as email, chat, and social media. 2. Providing guidance and assistance to users regarding product usage, troubleshooting, and account management. 3. Troubleshooting technical issues and escalating complex problems to the appropriate department. 4. Maintaining accurate records of customer interactions and transactions. 5. Collaborating with internal teams to improve the overall user experience and product offerings. 6. Keeping up-to-date with product updates, new features, and industry trends to better assist users.

Requirements: 1. Strong communication skills and the ability to empathize with customers. 2. Ability to work independently and adapt to changing priorities. 3. Excellent analytical skills and strong time management abilities. 4. Basic understanding of technology and online platforms. 5. Proficiency in multiple languages is a plus. 6. Previous customer service experience is preferred but not required.

Personality traits: - Adaptable: Able to quickly adjust to changes and new situations. - Independent: Capable of working autonomously and making decisions when necessary.

Soft skills: - Analysis: Ability to assess and evaluate situations to determine the best course of action. - Time management: Effective organization and prioritization of tasks to meet deadlines.

Benefits: - Joining Bonus for new employees. - Free accommodation provided for the duration of part-time employment. - Parental leave options available for those who qualify.

Working environment: Join a team in an environment where technology is harnessed to drive innovation and efficiency. Collaborate with talented individuals who are passionate about creating cutting-edge solutions for our users.

Deadline to apply: May 1, 2024

Equal opportunity statement: Inscripta is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.