Online Support Representative

Job Description:

We are looking for a dynamic and motivated Online Support Representative to join our team at Paulig in Turku, Finland. As an Online Support Representative, you will be responsible for providing excellent customer service and technical support to our online customers. You will play a crucial role in ensuring customer satisfaction and loyalty by addressing their inquiries and resolving any issues in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries and provide technical support via chat, email, and phone - Troubleshoot and resolve customer issues related to our online services and products - Maintain a high level of product knowledge to effectively assist customers - Communicate with other departments to escalate and resolve complex customer issues - Provide feedback to the team on customer trends and common issues - Meet and exceed customer satisfaction goals and metrics - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - 1 year of experience in customer service or technical support - Energetic and resilient personality - Strong presentation and planning skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Fluency in English and Finnish is required - Knowledge of CRM systems is a plus

Benefits: - Disability insurance - Free accommodation - Relocation allowance

Working Environment: At Paulig, you will have the opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions. We value innovation, collaboration, and a customer-centric approach to our work. Join us in shaping the future of online customer support.

Equal Opportunity Statement: Paulig is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-05-28

Don't miss this opportunity to join a dynamic team and make a difference in online customer support at Paulig! Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.