Online Web Chat Assistant

Job Description:

ICEYE is seeking a part-time Online Web Chat Assistant to join our team in Vantaa, Uusimaa, Finland. As an Associate Level position, we are looking for candidates with at least 4 years of experience in customer service or a related field. The ideal candidate will be resourceful and energetic, with a strong focus on cooperation and strategic planning.

Responsibilities: - Respond to customer inquiries and provide support through online web chat - Assist customers with product information, technical support, and troubleshooting - Collaborate with other team members to address customer needs and concerns - Maintain a high level of professionalism and customer service at all times - Work efficiently and accurately to meet customer needs in a timely manner - Keep accurate records of customer interactions and follow up as needed - Assist with additional tasks and projects as assigned by management

Requirements: - At least 4 years of experience in customer service or a related field - Strong communication skills and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using online chat platforms and customer service software - Excellent problem-solving skills and a customer-centric mindset - Resourceful and energetic with a positive attitude - Ability to work independently and as part of a team - Commitment to environmental responsibility and sustainable practices

Benefits: - Parental leave - Paid overtime - Paid Time Off (PTO)

Working Environment: At ICEYE, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the world through our work in the aerospace industry. Join us in our mission to create a better future for our planet.

Equal Opportunity Statement: ICEYE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: June 10, 2024

We look forward to receiving your application and welcoming you to the ICEYE team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.