Online Web Chat Associate

Job Description:

Supercell is seeking a detail-oriented and customer-focused individual to join our team as an Online Web Chat Associate. In this part-time entry-level position, you will be responsible for providing excellent customer service through online chat platforms.

Responsibilities: - Engage with customers through web chat to assist with inquiries, provide product information, and resolve any issues efficiently and professionally - Use strategic planning and negotiation skills to optimize customer interactions and ensure customer satisfaction - Work collaboratively with other team members to meet customer service objectives and maintain high-quality standards - Keep accurate records of customer interactions and feedback to improve service processes - Continuously learn about our products and services to provide up-to-date information to customers

Requirements: - Hardworking and motivated individual with a strong desire to deliver exceptional customer service - Strong communication skills and ability to work well in a fast-paced environment - Ability to think critically and problem-solve effectively - Prior experience in customer service or a related field is a plus, but not required - Knowledge of basic computer skills and ability to multitask effectively - Willingness to learn and adapt to changing customer needs

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Travel & spending expenses for work-related activities - Paid Time Off (PTO) for rest and relaxation

Working Environment: At Supercell, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Supercell is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: June 3, 2024

If you are a hardworking and motivated individual with a passion for providing exceptional customer service, we encourage you to apply for the Online Web Chat Associate position at Supercell in Espoo, Finland. Join our team and be a part of a dynamic and innovative company in the gaming industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.