Online Web Chat Specialist

The Online Web Chat Specialist at Valmet will be responsible for providing online customer support through web chat services. This role will require effective communication skills, problem-solving abilities, and a strong customer service orientation. The Specialist will assist customers with inquiries, troubleshooting technical issues, providing product information, and guiding customers through the online ordering process.

Responsibilities: - Respond to customer inquiries in a timely and professional manner via web chat - Provide technical assistance to customers navigating the company's website - Identify and escalate issues that require further attention to the appropriate department - Continuously update product knowledge and stay informed about company promotions and updates - Collaborate with other departments to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Adaptable and able to work independently - Ability to think creatively and showcase innovation - Strong presentation skills - Proficient in using web chat platforms and customer service software - Bachelor's degree in a related field is preferred

Benefits: - Joining Bonus for new hires - Relocation allowance for eligible candidates - Paid Time Off (PTO) for work-life balance - Opportunities for professional development and growth within the company

Working Environment: Valmet fosters a work environment that encourages autonomy and independence. Employees are trusted to excel in their roles and are supported by a collaborative team. The company values diversity and inclusivity in its workforce and provides equal opportunities for all employees.

Equal Opportunity Statement: Valmet is an equal opportunity employer and prohibits discrimination and harassment of any kind. The company is committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.