Support Associate - Work from home

Fortum is seeking a motivated and experienced Support Associate to join our team on a part-time basis, working remotely from home. As an Associate Level Support Associate, you will be responsible for providing high-quality support to our customers and assisting with various administrative tasks.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Providing technical support to customers experiencing issues with our products or services - Assisting with order processing, billing, and account management - Collaborating with other team members to resolve customer issues and improve processes - Maintaining accurate records of customer interactions and transactions - Participating in training sessions and staying up-to-date on product knowledge - Assisting with other tasks and projects as needed

Requirements: - 4 years of experience in a customer support or administrative role - Strong communication skills and the ability to provide excellent customer service - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and other relevant software - Hardworking and confident personality traits - Strong problem-solving skills and a creative, innovative mindset - Equal opportunity statement: Fortum is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status.

Benefits: - Profit sharing opportunities - Joining bonus upon successful completion of training - Life insurance coverage for employees

At Fortum, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs, taking initiative and finding creative solutions to challenges. If you are a dedicated and motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. The deadline to apply is June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.