Support Manager

Job Description:

Elisa Corporation is seeking a part-time Support Manager to join our team in Turku, Varsinais Suomi, FI. This position is at the Associate Level and requires a minimum of 5 years of experience in a similar role. The ideal candidate will be independent, energetic, possess strong negotiation and persuasion skills, and thrive in a fast-paced environment.

Responsibilities: - Manage a team of support specialists to ensure timely and effective resolution of customer inquiries and issues - Develop and implement processes to improve the overall customer support experience - Monitor support metrics and KPIs to identify areas for improvement - Collaborate with other departments to address customer feedback and escalations - Train and mentor support team members to enhance their skills and performance - Provide regular reports and updates to upper management on support team performance

Requirements: - Bachelor's degree in a related field or equivalent experience - 5+ years of experience in a customer support or related role - Proven track record of successfully managing a support team - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in customer support software and tools

Benefits: - Parental leave - Remote work flexibility - Dental insurance

Working Environment: At Elisa Corporation, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where all employees can thrive and grow.

Equal Opportunity Statement: Elisa Corporation is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. We welcome and encourage candidates from all backgrounds to apply for this position.

Deadline to apply: 2024-07-03

If you meet the criteria listed above and are looking for a dynamic opportunity to lead a team of support specialists, we encourage you to apply for the Support Manager position at Elisa Corporation. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.