Support Manager

We are looking for a dynamic and experienced Support Manager to join our team at Seriously Digital Entertainment in Helsinki, Finland. As a Support Manager, you will be responsible for overseeing the customer support team and ensuring the delivery of high-quality support services to our players.

Responsibilities: - Manage and lead a team of support professionals to provide efficient and effective customer support across multiple channels (email, chat, social media, etc.) - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze key performance metrics to identify trends and make data-driven decisions - Collaborate with cross-functional teams to address customer issues and improve the overall player experience - Develop and maintain support documentation and training materials for the team - Handle escalated customer issues in a timely and professional manner - Stay updated on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - 8+ years of experience in customer support or a similar role - Proven experience in people management and project management - Strong communication and interpersonal skills - Resourceful and reliable - Ability to work effectively in a fast-paced environment - Experience working in the gaming or entertainment industry is a plus

Benefits: - Company equipment provided - Life insurance coverage - Travel and spending expenses covered - Committed to environmental responsibility and sustainable practices

Equal opportunity statement: Seriously Digital Entertainment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.