Support Manager - Work from home

Job Description:

Ponsse, a leading manufacturer of forest machinery, is seeking a dedicated and resourceful Support Manager to join our team on a part-time, work-from-home basis. As a Support Manager, you will be responsible for providing excellent customer service and technical support to our clients, as well as managing a team of support agents.

Responsibilities: - Manage a team of support agents, including training, scheduling, and performance evaluations - Provide high-quality customer service and technical support to clients, addressing their inquiries and issues in a timely and professional manner - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Monitor and analyze support metrics to identify areas for improvement and implement solutions - Create and deliver presentations to clients and internal stakeholders - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in a relevant field - Minimum of 5 years of experience in customer support or a related field - Proven leadership experience and strong communication skills - Capacity to work independently and manage time effectively - Proficiency in using support software and tools - Strong presentation skills - Ability to work remotely and effectively manage a virtual team

Personality Traits: - Dedicated: passionate about providing excellent support to clients - Resourceful: able to find creative solutions to complex problems

Soft Skills: - Time management: ability to prioritize tasks and meet deadlines - Presentation: strong communication and presentation skills

Benefits: - Remote work flexibility - Vision insurance - Employee discounts

Working Environment: At Ponsse, we are committed to promoting equality and fairness for all employees. We value diversity and strive to create an inclusive and supportive work environment for everyone.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Ponsse is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We welcome and encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.