Support Manager - Work from home

Job Description:

We are looking for a motivated and reliable Support Manager to join our team at Wärtsilä. This is a part-time work from home position based in Espoo, Uusimaa, FI. As a Support Manager, you will be responsible for overseeing a team and providing support to customers and clients.

Responsibilities: - Manage a team of support staff, overseeing their daily activities and ensuring tasks are completed efficiently - Provide support to customers and clients, addressing any inquiries or concerns in a timely and professional manner - Develop and implement strategies to improve customer satisfaction and enhance the overall support experience - Collaborate with other departments to ensure seamless communication and coordination of support efforts - Monitor performance metrics and KPIs to track progress and identify areas for improvement - Maintain accurate records of customer interactions and support activities

Requirements: - Minimum of 5 years of experience in a customer support or management role - Strong time management skills and the ability to prioritize tasks effectively - Excellent teamwork and collaboration skills - Proven track record of delivering outstanding customer service - Previous experience working in a remote or work from home environment - Proficiency in using CRM software and other support tools

Personality traits: reliable, motivated

Soft skills: time management, teamwork

Benefits: - Disability insurance - Paid Time Off (PTO) - Medical coverage

Working environment: Align work with a greater purpose, contributing to a meaningful mission.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: Wärtsilä is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.