Support Officer

Job Description:

We are looking for a part-time Support Officer to join our team at SingleStore in Helsinki, Uusimaa. As a support officer, you will be responsible for providing assistance to customers and colleagues, troubleshooting technical issues, and ensuring a high level of customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Diagnose and resolve technical issues related to our products and services - Document and track customer interactions and resolutions in our CRM system - Collaborate with other teams to escalate and resolve complex issues - Assist with the development of knowledge base articles and training materials - Monitor system performance and provide proactive support to prevent issues

Requirements: - Minimum of 4 years of experience in a customer support role or a similar field - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Resilient and able to handle challenging situations calmly - Strong decision-making skills and ability to work well in a team environment - Familiarity with CRM systems and technical troubleshooting tools - Must be located in Helsinki, Uusimaa, FI

Benefits: - Retirement plan - Profit sharing - Medical coverage

Working Environment: At SingleStore, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional support to our customers while fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: SingleStore is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-03

If you meet the requirements above and are excited about the opportunity to join our team as a Support Officer, we encourage you to apply. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.