Support Officer - Work from home

Job Description:

We are looking for a motivated and adaptable Support Officer to join our team at M-Files. This is a part-time, work-from-home position that requires a minimum of 2 years of experience in a similar role. As an Associate Level Support Officer, you will be responsible for providing excellent customer service to our clients, assisting with technical issues, and ensuring the smooth operation of our systems.

Responsibilities: - Provide support to clients via phone, email, and chat - Troubleshoot technical issues and provide solutions in a timely manner - Collaborate with the technical team to resolve complex issues - Document and track customer interactions in our system - Assist with product training and demos for clients - Participate in team meetings and training sessions

Requirements: - 2 years of experience in a customer support role - Adaptable and driven personality traits - Strong presentation and decision-making skills - Excellent communication and problem-solving abilities - Ability to work independently and efficiently from a remote location

Benefits: - Company transportation - Vision insurance - Travel opportunities

Working Environment: At M-Files, we strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, collaboration, and a strong work ethic. As a Support Officer, you will have the opportunity to work in a dynamic and fast-paced environment, with plenty of room for growth and development.

Deadline to apply: May 17, 2024

Equal Opportunity Statement: M-Files is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to their protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.