Support Specialist

As a Support Specialist at Relex Solutions, based in Helsinki, Uusimaa, FI, you will play a crucial role in providing technical and customer support to our clients. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, or chat - Troubleshoot and resolve technical issues related to our software products - Collaborate with internal teams to ensure timely resolution of customer issues - Provide training and guidance to clients on how to use our products effectively - Document customer interactions and feedback to improve our support processes - Proactively identify opportunities for product enhancements based on customer feedback - Assist in testing new software features and updates before they are released to clients

Requirements: - Energetic and reliable individual with excellent communication skills - Strong planning and organizational skills - Emotional intelligence to effectively understand and address customer needs - Experience in a customer support or technical support role for at least 3 years - Knowledge of software applications and troubleshooting techniques - Ability to work independently and as part of a team - Proficiency in English, both written and spoken

Benefits: - Vision insurance for all employees - Gym membership subsidy to promote employee wellness - Paid overtime for additional hours worked - Opportunities for professional development and growth within the company

Working Environment: At Relex Solutions, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration. Our team is dedicated to providing exceptional service to our clients while fostering a supportive and inclusive work environment.

Equal Opportunity Statement: Relex Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome all qualified candidates to apply, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: Please submit your application by June 29, 2024. We look forward to receiving your resume and cover letter detailing your qualifications and interest in joining our team as a Support Specialist at Relex Solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.