Support Specialist

Job Description:

Sensible 4, a leading autonomous vehicle software company based in Helsinki, Uusimaa, is seeking a dedicated Support Specialist to join our team on a part-time basis. As an Associate Level Support Specialist, you will play a crucial role in providing assistance to our customers and ensuring the smooth operation of our autonomous vehicle software.

Responsibilities: 1. Respond to customer inquiries and provide technical support via phone, email, and chat. 2. Troubleshoot and resolve software issues reported by customers. 3. Document all customer interactions and resolutions in the ticketing system. 4. Collaborate with the software development team to escalate and resolve complex technical issues. 5. Assist in the testing and quality assurance of new software updates. 6. Provide training and guidance to customers on how to use our autonomous vehicle software effectively.

Requirements: 1. Minimum of 2 years of experience in a customer support role. 2. Excellent communication skills and the ability to explain technical information in a clear and concise manner. 3. Resourceful and independent problem-solving skills. 4. Strong teamwork and collaboration skills to work effectively with cross-functional teams. 5. Innovative mindset to proactively identify areas for improvement in our customer support processes.

Benefits: - Paid sick leave - Free accommodation - Joining bonus

Working Environment: At Sensible 4, we believe in fostering a culture of ongoing learning and development for personal and professional growth. As a Support Specialist, you will have access to training opportunities and mentorship to help you excel in your role.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Sensible 4 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive team where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.