Support Specialist

Job Description:

Olvi, a leading company in the beverage industry, is seeking a part-time Support Specialist to join our team in Helsinki, Finland. As an Associate Level Support Specialist, you will be responsible for providing exceptional customer support and assistance to our clients.

Responsibilities: 1. Serve as the first point of contact for customer inquiries and technical issues through phone, email, and chat. 2. Provide timely and accurate responses to customer queries and provide solutions to their problems. 3. Collaborate with other departments to resolve customer issues and ensure client satisfaction. 4. Document and track customer interactions and issues in our CRM system. 5. Assist with testing and troubleshooting of new products and software updates. 6. Conduct presentations and training sessions for clients on our products and services. 7. Assist in creating support documentation and training materials for internal and external use. 8. Stay up-to-date on industry trends and best practices to enhance customer support processes.

Requirements: 1. A minimum of 2 years of experience in a customer support role. 2. Strong communication and interpersonal skills. 3. Hardworking and dedicated attitude towards customer service. 4. Excellent time management skills and ability to prioritize tasks efficiently. 5. Experience in delivering presentations and training sessions is preferred. 6. Proficiency in using CRM systems and Microsoft Office suite. 7. Ability to work independently and as part of a team. 8. Must be fluent in both English and Finnish.

Benefits: 1. Company transportation for work-related travel. 2. Company-provided equipment for remote work. 3. Gym membership for physical wellness.

Working Environment: Join a team at Olvi that leads the industry through innovation and cutting-edge solutions. Be part of a collaborative work culture that values teamwork and creativity.

Equal Opportunity Statement: Olvi is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status under applicable laws.

Deadline to Apply: July 14, 2024

If you meet the requirements and are ready to join a dynamic team at Olvi, we encourage you to apply for the Support Specialist position today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.