Support Specialist - Work from home

Job Description:

Wärtsilä is seeking a motivated and resourceful Support Specialist to work from home in Tampere, Pirkanmaa, FI. As a Support Specialist, you will be responsible for providing assistance to customers and clients, troubleshooting technical issues, and ensuring a high level of customer satisfaction. This is a part-time, entry-level position with no prior experience required.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner. 2. Troubleshoot technical issues related to Wärtsilä products and services. 3. Provide remote support to customers to help resolve their issues. 4. Document all customer interactions and resolutions in the company's CRM system. 5. Collaborate with other team members to escalate complex issues when necessary. 6. Assist with the development of customer support materials, such as FAQ guides and tutorials. 7. Keep up-to-date with product knowledge and industry trends to better assist customers.

Requirements: 1. Motivated and resourceful individual with a passion for customer service. 2. Strong attention to detail and excellent time management skills. 3. Ability to work independently and prioritize tasks effectively. 4. Excellent communication skills, both written and verbal. 5. Proficient in using technology and troubleshooting technical issues. 6. Comfortable working remotely and managing your own schedule.

Benefits: 1. Company equipment provided for remote work. 2. Flexibility to work from home. 3. Opportunity for travel to support customers in various locations. 4. Competitive compensation and potential for career growth within the company.

Working Environment: At Wärtsilä, we believe in fostering a creative and innovative work environment that encourages employees to unleash their creativity. We celebrate diversity and encourage employees to bring their unique perspectives to the table. Join us in shaping the future of sustainable energy solutions.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Wärtsilä is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate against individuals based on race, gender, religion, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.