Remote Web Chat Assistant

Job Description:

Aiven, a leading technology company based in Espoo, Uusimaa, FI, is seeking a Remote Web Chat Assistant to join our team on a part-time basis. As an Associate Level position, we require a minimum of 4 years of experience in a similar role. The ideal candidate will be driven, motivated, have strong decision-making skills, and possess emotional intelligence.

Responsibilities: 1. Respond to customer inquiries and provide support via web chat in a timely and professional manner. 2. Identify customer needs and assist with troubleshooting technical issues related to our products or services. 3. Maintain a high level of customer satisfaction through effective communication and problem-solving. 4. Collaborate with other team members to ensure seamless customer experience across all channels. 5. Keep accurate records of customer interactions and update internal systems with relevant information. 6. Stay up to date on product knowledge and industry trends to provide accurate information to customers. 7. Continuously improve customer service processes and procedures to enhance overall efficiency.

Requirements: 1. 4+ years of experience in a customer service or support role, preferably in a remote setting. 2. Excellent written and verbal communication skills. 3. Strong decision-making abilities and emotional intelligence. 4. Ability to multitask and prioritize tasks efficiently. 5. Proficiency in using web chat platforms and customer service software. 6. Flexible schedule to accommodate shifts, including evenings and weekends.

Benefits: 1. Paid overtime opportunities. 2. Free food provided during working hours. 3. Free accommodation for remote employees.

Working Environment: At Aiven, we offer a flexible and dynamic work environment that thrives on innovation and creativity. Our team values adaptability and efficiency in response to changing circumstances. We encourage open communication and collaboration to drive success and growth within the company.

Equal Opportunity Statement: Aiven is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 29, 2024

If you meet the requirements and are interested in joining our team as a Remote Web Chat Assistant, please submit your application before the deadline. We look forward to reviewing your qualifications and welcoming you to the Aiven family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.